Customer Service

• We accept full payment by Credit Card or BACS or Invoiced monthly by
  recurring Standing Order
• All prices include full maintenance  
• We will give you a clear idea of the service that you can expect.
• We would like to get to know about you and your needs.
• We can you be contacted easily 24 hours a day with a auitable ticketing system with time and date.
• We use extremely competent and highly trained staff.
• We will respond within 24 hours to queries and requests.
• We activly want you to make suggestions about improving the quality of your services.
• We hope to involve you in the development of new products and services.

Account Managment

• Contact Us form
• Feature-rich Customer Accounts
• Order History 
• Order Tracking from Account

 

TERMS OF AGREEMENT 

1. THE SERVICES

1.1 Washroom Wizards warrants to Customer that:

(a) it will perform the Services at the Site(s) with reasonable skill and care, in a timely manner, in accordance with good industry practice and in accordance with any agreed specification; and (b) the personnel providing the Services will be suitably trained and

qualified.

1.2 Customer warrants to Washroom Wizards that it will provide Washroom Wizards with such access as Washroom Wizards may reasonably require to enable Washroom Wizards to safely perform its obligations under this agreement.

1.3 Customer shall notify Washroom Wizards in writing of any safety hazard at the Site(s) prior to Washroom Wizards staff performing and carrying out Services or providing Goods.

1.4 This agreement shall apply to all arrangements for the provision of the goods and/or services referred to in the Service Contract (or otherwise delivered by agreement) to the exclusion of all other terms and conditions.

2. THE GOODS

2.1 Goods provided under this agreement are provided on a rental basis (as Rental Goods) unless the Service Contract identifies them as Purchase Goods.

2.2 All Rental Goods remain the property of Washroom Wizards and Customer shall not remove them from the agreed Site or deal with or part with possession of the same. All items lost, damaged or rendered unsuitable for processing other than through fair wear and tear, will be charged to Customer at the price shown in Washroom Wizards replacement price list in force at the date of such loss or damage

2.3 Without prejudice to clause 2.4(a), Goods are at the risk of Customer from the time of delivery.

2.4 If for any reason Customer fails to accept delivery of any of the

Goods when they are ready for delivery then:

(a) risk in any Goods shall pass to Customer;

(b) the Goods shall be deemed to have been delivered; and

(c) Washroom Wizards may store the Goods for up to thirty (30) days and

Customer shall be liable for all related costs. Thereafter Washroom Wizards reserves the right to rescind the agreement in whole or (to the extent that it relates to the provision of Goods) in part.

2.5 Free trials of loan equipment last for one month from the date of installation. If trials are not cancelled in writing within the one month trial period then the supply of the trialled Goods will be deemed to continue on a contract basis for the remainder of the Initial Term.

2.6 Ownership of the Purchase Goods shall not pass to Customer until Washroom Wizards has received in full (in cleared funds) all sums due to it in respect of:

(a) the Goods and Services; and

(b) all other sums which are or which become due to Washroom Wizards from Customer, howsoever arising.

2.7 Without prejudice to clause 2.2, until ownership of Goods has passed to Customer, Customer shall:

(a) hold the Goods on a fiduciary basis as Washroom Wizards bailee;

(b) store the Goods (at no cost to Washroom Wizards) separately from all other goods of Customer or any third party in such a way that they remain readily identifiable as Washroom Wizards property;

(c) not destroy, deface or obscure any identifying mark or packaging on or relating to the Goods; and

(d) maintain the Goods in satisfactory condition and keep them insured on Washroom Wizards behalf for their full price against all risks.

2.8 The Purchase Goods supplied shall be deemed subject to strict stock rotation and accordingly the Customer waives any right to claim that Washroom Wizards retention of title rights relate to Goods sold onward by the Customer rather than Purchase Goods that are in situ at any Site. Proceeds of sale shall be held on trust for Washroom Wizards in the event that Customer sells Goods in which Washroom Wizards has a proprietary interest.

2.9 Customer's right (if any) to possession of the Goods shall terminate immediately if:

(a) Customer encumbers or in any way charges any of the Goods; or

(b) Upon the occurrence of an Insolvency Event in respect of

Customer

2.10 Washroom Wizards shall be entitled to recover payment for the Goods notwithstanding that ownership of any of the Goods has not passed.

2.11 Customer grants Washroom Wizards, its agents and Personnel an irrevocable licence at any time to enter any premises where the Goods are or may be stored in order to inspect them or, where necessary, to remove any items that are in excess of Customer’s agreed requirements or, where Customer's right to possession has terminated (or has not arisen), to recover them.

2.12 For the avoidance of doubt, Customer remains responsible for all Goods located on Sites that are owned by third parties to the extent that the Customer has directed Washroom Wizards to install or supply such Goods to such Sites. Customer shall be obliged to discharge its obligations in respect of such Goods (including, without limitation, providing relevant access and recovery rights for Washroom Wizards) as though they were located at premises owned by the Customer.

 

3. GOODS QUALITY AND MAINTENANCE

3.1 Without prejudice to clause 6.1, Washroom Wizards shall not be liable for any defects in the Goods:

(a) if Customer makes any further use of such Goods after giving such notice; or

(b) to the extent that the defect arises or is worsened because

Customer failed to follow Washroom Wizards oral or written instructions as to the storage, installation, commissioning, use or maintenance of the

Goods or good trade practice; or

(c) if Customer (or any third party) alters or repairs such Goods without the written consent of Washroom Wizards.

3.2 Where the Goods are provided on a rental basis:

(a) Customer shall not allow any person, firm or company other than

Washroom Wizards to service the Rental Goods or allow any products other than those supplied by Washroom Wizards to be used in connection with the Rental

Goods;

(b) Customer shall allow Washroom Wizards reasonable access to maintain and (where necessary) repair or remove Rental Goods;

(c) Rental Goods supplied requiring electrical installation will be provided by Washroom Wizards in line with the latest regulations and specifications; and

4. CHARGES

4.1 As consideration for the provision by Washroom Wizards of the Goods and/or

Services to Customer, Customer shall pay Washroom Wizards the Charges. Late payment is a material breach of this agreement.

4.2 All Charges are exclusive of VAT for which Customer shall be additionally liable at the rate prevailing at the invoice date.

4.3 Subject to clause 4.5(c), Charges shall be paid in pounds sterling.

Invoices will be levied at the commencement of the period to which they relate (unless this agreement provides expressly to the contrary). All invoices shall be paid in cleared funds within thirty

(30) days of their date without set off or deduction.

4.4 Washroom Wizards regards standing orders as the preferred method of payment in respect of Charges. Customers who do not (or who cease to) pay by standing orders will incur an administrative surcharge of 75 pence per week for each week or part thereof during which standing orders is not used to make payment. Customers who fail to notify Washroom Wizards that they have cancelled a standing orders at least 14 days before their next invoice is due for payment will be liable to an administration fee of £15 to be added to the Customer’s next available invoice.

4.5 Washroom Wizards shall be entitled (but not obliged) to:

(a) submit its invoice (and any copy invoices or statements) to the

Customer electronically (to any email address declared by the

Customer);

(b) issue consolidated invoices to Customer in respect of Services undertaken pursuant to this agreement (including, without limitation, reasonable advance invoicing in respect of anticipated regulatory charges and waste transfer certificates); and/or

(c) where Charges for any period are (or are anticipated to be) less than £50 and are not paid by bank transfer, to invoice the Customer for the increased sum of £50 provided that any sum thereby paid by the Customer in advance shall be held to the credit of the

Customer’s account against any future payment obligation owed by the Customer to Washroom Wizards and Washroom Wizards shall not issue a further invoice to the Customer until such time as the credit held in respect of the account of the Customer has fallen beneath £50.

4.6 In the event of late payment of any Charges due to Washroom Wizards,

Washroom Wizards shall (without prejudice to its other rights and remedies) be entitled to:

(a)    suspend any further performance of its obligations under this

(b)    agreement pending receipt of full payment;

(b) charge default interest on any outstanding sum (before as well as after judgement) at the rate provided for in the Late Payment of

Commercial Debts (Interest) Act 1998 (as amended) and exercise any right contained therein; and/or

(c) terminate this agreement in accordance with clause 5.6(a).

4.7 Washroom Wizards may at any time or times, set off any liability of

Customer (or any member of Customer’s Group) to Washroom Wizards against any liability of Washroom Wizards to Customer (or any member of Customer’s

Group), whether any such liability is present or future, liquidated or

unliquidated, under this agreement or not.

4.8 In the event that any debt owed to Washroom Wizards by Customer (or by any member of Customer’s Group) becomes overdue then all monies owed to Washroom Wizards by Customer (or by any member of Customer’s

Group) shall be treated as overdue for the purposes of interpreting

Washroom Wizards’ rights against Customer (or any member of Customer’s Group).

4.9 In the event that Washroom Wizards owes Customer any credit of less than

£20 then such credit shall be carried forward for offset against the next invoice(s) submitted to Customer provided always that such credit shall become immediately payable upon termination of this agreement (subject to the rights of set off reserved to Washroom Wizards pursuant to this agreement).

4.10 References to Washroom Wizards in clause 4.7 and 4.8 shall include any member of Washroom Wizards Group.

4.11 Washroom Wizards reserves the right to increase charges upon each anniversary of the Commencement Date by the percentage increase in the Retail Price Index (or any index superseding or replacing it) in the period since the last anniversary date (or the Commencement

Date in the case of adjustment to Charges on the first anniversary of the Commencement Date).

4.12 Notwithstanding clause 4.11 above, Washroom Wizards reserves the right to increase the Charges at any time upon not less than fourteen (14) days written notice to Customer in the event that:

(a) the costs incurred by Washroom Wizards in providing the Goods and/or

Services have increased as a result of legislation or Government regulation or other change having the force of law including a code of practice from a regulatory body or as a result of a change in the cost of materials, services or supplies required by Washroom Wizards in the provision of the Services; and/or

(b) a change to the Goods and/or Services is agreed (including any change to any Site(s)).

4.13 Washroom Wizards reserves the right to charge for items used in excess of any contracted weekly amount at the item rates set out in the

Service Contract or at the prevailing Washroom Wizards standard price list applicable at the time).

4.14 Washroom Wizards will enforce minimum charges for contracts subject to Usage Billing. These minimum charges are set out in the Service

Contract

5. TERM AND TERMINATION

5.1 Unless otherwise terminated in accordance with this clause 5, this agreement shall commence on the Commencement Date and shall continue for the Initial Term.

5.2 A minimum of one full months written notice of termination must be given by the Customer prior to the end of the Initial Term or any subsequent anniversary. If this notice is not received this agreement will be automatically renewed for a period of 12 months.

5.3 Upon early termination (or termination not in accordance with clause 5.2) the Customer shall pay to Washroom Wizards, upon receipt of invoice, 100 percent of the charges which would have been payable for the following 3 month period and 50 percent of the remainder of the contract period.

5.4 Upon reduction of service or goods within the contract period clause 5.3 will apply for the value of the service or goods reduced within the contractual period.

5.5 If additional Rental Goods are provided during the Initial Term then in respect only of such additional Rental Goods the Initial Term shall automatically be extended to end (subject to clause 5.1) 1 years from the date of the installation of the additional Rental Goods.

5.6 Without prejudice to any other rights or remedies to which a party may be entitled, either party may terminate this agreement without liability to the other immediately (or following such notice period as it sees fit, being no longer than 3 months), by giving written notice to the other party if:

(a) the other party fails to pay any amount due under this agreement in respect of the Charges on the due date for payment and remains in default for more than three (3) Working Days after being notified in writing to remedy such payment default; or

(b) the other party commits a material breach of any term of this agreement and (if such breach is remediable) fails to remedy that breach within a period of ten (10) Working Days after being notified in writing to do so; or

(c) the other party repeatedly breaches any of the terms of this agreement in such a manner as to reasonably justify the opinion that its conduct is inconsistent with it having the intention or ability to give effect to the terms of this agreement.

5.7 Without prejudice to any other rights and remedies to which

Washroom Wizards may be entitled, Washroom Wizards may terminate this agreement without liability to Customer if an Insolvency Event occurs.

5.8 Subject to providing Customer with fourteen (14) days written notice, Washroom Wizards may terminate this agreement if, in the case of a

Customer account with a monthly value of less than £50, the

Customer either cancels a standing ordersinstruction or declines a request by Washroom Wizards (after the date of this contract) to enter into a standing orders arrangement.

5.9 Termination of this agreement for any reason shall not affect the accrued rights, remedies, obligations or liabilities of the parties existing at termination.

6. LIABILITY

6.1 Washroom Wizards shall be liable for loss and physical damage to Customer's property only if:

(a) such damage is proved to be caused directly by Washroom Wizards breach of this agreement or Washroom Wizards negligence; or

(b) in the case of Goods, Washroom Wizards is given a reasonable opportunity, after receiving the notice, of examining such Goods and Customer returns such Goods to Washroom Wizards place of business for the examination to take place there.

6.2 Service delivery issues or requests for adjustments to charges must be notified to Washroom Wizards in writing within ten (10) Working Days of the scheduled date for performance of the relevant Services or, in respect of charge adjustments, the date of invoice otherwise

Customer will be deemed to have accepted that the relevant work has been carried out to a full and satisfactory standard and invoiced on the correct basis.

6.3 Washroom Wizards shall not be liable to Customer for any loss of profits, indirect, consequential or special loss or damage however caused.

6.4 Washroom Wizards shall not be liable for any criminal act of any employee provided that it has undertaken appropriate vetting of any such employee.

6.5 To the extent permitted by law, Washroom Wizards liability to Customer shall not exceed in aggregate five times the average annual Charges received by Washroom Wizards from Customer.

6.6 Washroom Wizards shall not be under any liability whatsoever and the

Customer shall not have the right to terminate the Agreement by reason of any delay or default by Washroom Wizards in performing its obligations under this Agreement if an to the extent of such delay is caused by conditions beyond the control of Washroom Wizards and no such failure or delay shall be deemed for any purpose to constitute a breach of this Agreement.

7. GENERAL

7.1 Any notice of terminations or variations served by the Customer must be submitted in writing either (i) via email to

‘cancellations@washroom-wizards.co.uk’  or (ii) by pre-paid post, recorded delivery or by commercial courier to The Customer Care Manager, Washroom Wizards Hygiene, Lympiar House No 12, Barn Hey Green, Liverpool L12 1LY. An acknowledgement will be sent to Customer as soon as reasonably practicable.

7.2 This agreement shall be governed by and construed in accordance with the law of England and Wales.

8. INTERPRETATION

8.1 The definitions set out below shall apply in this agreement:

Washroom Wizards: means John Marshall(trading as Washroom Wizards

of Lympiar House No 12, Barn Hey Green, Liverpool L12 1LY Charges: the charges payable by Customer to Washroom Wizards for the provision of the Goods and/or Services as set out in the Service

Contract and as may be amended in accordance with this agreement;

Commencement Date: the date on which the Service Contract is signed;

Customer: means the individual(s) or entity referred to in the Sold To box set out in the Service Contract;

Initial Term: the initial term of this agreement (if any) as set out in the Service Contract subject to clause 5; unless otherwise stated the

Initial Term is 36 months;

Insolvency Event: means (i) the Customer being subject to any form of insolvency proceedings the reasonable inference of which is that the Customer is or may be unable to pay its debts as they fall due or

(ii) Customer becoming unable to pay its debts within the meaning of section 123 of the Insolvency Act 1986 or (iii) Customer ceases to trade or (iv) Washroom Wizards, acting reasonably upon the basis of the information available to it, determines that Customer is unable to pay its debts as they fall due.

Purchase Goods: means goods that are provided to Customer on a sale (opposed to rental) basis;

Rental Goods: Goods supplied to Customer on a rental (rather than purchase) basis;

Service Contract: the Service Contract document entered into between the parties to which this agreement is attached or by which this agreement is accompanied and which contains the specification, frequencies, prices and particulars for the provision of the Services (and any Goods);

Services: the services to be provided by Washroom Wizards to Customer pursuant to this agreement as set out in the Service Contract (and which may include installation, delivery, exchange collection or maintenance as appropriate);

Site(s): the site or sites for the delivery of the Services as identified in the Service Contract;

Usage Billing: means the premium service offered by Washroom Wizards.

Charges vary based on volumes and usage. Subject to minimum charges.

Privacy policy

This privacy policy sets out how Washroom Wizards Hygiene Care uses and protects any information that you give Washroom Wizards Hygiene Care 
when you use this website.

 Washroom Wizards Hygiene Care is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

 Washroom Wizards Hygiene Care  may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 05/02/2012.

What we collect

We may collect the following information:

• name and job title
• contact information including email address
• demographic information such as postcode, preferences and interests
• other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email address]

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to [address].

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.